Privacy policy
1. Introduction
This Privacy Policy explains how CEIS Solutions collects, uses, and protects your personal data when you visit our website.
At CEIS Solutions, we are committed to protecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following data:
- Personal information you provide (e.g. name, email address, telephone number, and any details submitted via our enquiry form)
- Information submitted through our website contact form
- Technical information collected through website analytics and cookies (such as IP address, browser type, device information, pages visited and interactions with the website)
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and communications
- Provide information about our services
- Manage and administer our website
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Consent (when you submit an enquiry form)
- Legitimate interests (responding to enquiries and managing communications)
5. Sharing Your Information
We do not sell your personal data.
We may share your data with trusted third parties where necessary, including:
- Website hosting providers
- Analytics and consent management providers (such as Google Analytics and Usercentrics) to help us monitor website performance and manage user consent preferences.
6. Data Retention
We retain personal data only for as long as necessary to respond to enquiries and maintain appropriate records, unless a longer retention period is required by law.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
8. Cookies
Our website uses cookies and similar technologies to ensure the website functions correctly and to understand how visitors use our website.
We use:
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Essential cookies required for the operation and security of the website.
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Analytics cookies provided through Google Analytics to help us understand website usage and improve performance.
Analytics cookies will only be activated where required consent has been provided through our cookie consent banner.
For more information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: admin@ceissolutions.co.uk
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.